Frequently Asked Questions

You can browse registered artists and salons from the Explore page, view their profiles, services, and reviews, then pick a service and an available time slot and confirm the booking directly through the platform.

Payment happens directly between you and the artist, in person or by any method you agree on. LamsaLink does not process or hold any payments between a customer and an artist.

You can create an artist or salon owner account from the registration page and fill in your profile with your services and past work. Once our team reviews your application, your account will be activated to receive bookings.

LamsaLink charges artists and salons a service commission on bookings completed through the platform, as set out in their artist agreement. This commission is not collected from the customer and does not change the price agreed between the customer and the artist.

You can cancel or reschedule a booking from your dashboard under "My Bookings," subject to the cancellation policy published on the artist’s profile. We recommend messaging the artist directly through the in-platform chat for any last-minute changes.

Yes, we handle your data according to our Privacy Policy, and we do not collect or store any payment card data because we do not process payments at all. See our Privacy Policy page for more details.

You can reach our support team at any time through the Contact Us page, and we will help resolve the issue or guide you to the right next step.