Terms of Service
Last updated: 2026
These terms describe the general rules for using the LamsaLink platform as a customer, artist, or salon. By using the platform, you agree to be bound by these terms.
1. Description of Service
LamsaLink is an intermediary platform that lets customers browse registered makeup artists and salons, view their services and past work, and book an appointment. The platform does not provide beauty services itself — it connects customers with independent service providers.
2. Accounts and Responsibility
Every user must provide accurate information when creating an account and must keep their login credentials confidential. Users are responsible for any activity carried out through their account and must notify us immediately if they suspect unauthorized use of their account.
3. Booking Conduct
When making a booking, customers are expected to show up at the agreed time, or to cancel or reschedule within a reasonable window if they cannot attend. Artists are expected to deliver the agreed service at the quality and time agreed upon. Either party may cancel a booking subject to the cancellation policy published on the artist’s profile.
4. Payment
LamsaLink does not process or hold any funds between customers and artists. Payment for services happens directly between the customer and the artist — in person or by any method they agree on between themselves — entirely outside the platform. LamsaLink is not a party to this financial transaction and bears no responsibility for it.
5. Artist Commission
Artists and salons registered on the platform are subject to a service commission on bookings completed through LamsaLink, as set out in their artist agreement with LamsaLink. This commission is not automatically collected from the customer and is managed internally between the artist and LamsaLink.
6. Limitation of Liability
LamsaLink acts as an intermediary connecting customers with independent service providers and is not responsible for the quality of the service provided, nor for any financial or personal dispute arising between a customer and an artist outside the use of the platform. We encourage all users to act in good faith and communicate clearly about service details and price before confirming a booking.
7. Changes to These Terms
We may update these terms from time to time to reflect changes to the platform or for legal reasons. Any updates will be posted on this page, and continuing to use the platform after an update means you accept the revised terms.